Customer questionnaires templates

How do you know if the customer is satisfied? Or dissatisfied? How do you decide to work on a new feature, if you don't even know whether the customer needs it or not? What do you think your customers expect from you? Did they find what they're looking for? In this post, we'll dig into customer satisfaction survey questions and real examples that you can use to inspire your surveys.

If you want to obtain valuable feedback from your customers, then you have to ask them the right questions. Sharing information isn't always an easy task, and it's not the customer's job to provide your business with constructive criticism.

Instead, it's the surveyor's responsibility to create a thought-provoking prompt that engages the participant. If you're getting stuck on deciding what to ask your customers, here are some of the types of questions we recommend including on your customer satisfaction survey:. When it comes to customer success and satisfaction, your business must collect feedback about your product or service.

If you don't, then it's more difficult to assess customer needs and provide effective solutions. Finding out how satisfied your users are with your offer provides your marketing and product teams with valuable information that can be used to improve customer retention.

Demographics are essential to marketing and sales teams because they make it easier for companies to segment customers into buyer personas. By grouping customers based on key characteristics, this categorization helps employees visualize their target audience.

Marketing and sales teams can then use that information to pursue leads that are most likely to convert. When asking these types of questions, be sure to embrace a proactive and inclusive approach. These questions shouldn't be mandatory, so always provide an option for customers to omit an answer. Your goal is to extract honest information, but you don't want it to come at the expense of the customer's comfort.

These questions are instrumental in customer satisfaction surveys because you can indirectly find out how you can better serve your customers. Sometimes there are aspects of your offer or business that you want feedback on, but they aren't things that your customers are actively addressing.

In these cases, it helps to be direct and ask customers how they feel about these specific details. Before you do, you'll have to determine a quantifiable way to measure their responses. Adopting a satisfaction scale section is a great way to create a consistent approach to quantifying this subjective survey feedback.

A few ways that you can implement this scale are:. Open-text questions are survey questions that allow the participant to write out their response within a text box.

This allows users to fully express their opinions using the customer's voice instead of the company's pre-written responses. While they can sometimes be time-consuming to analyze, these questions encourage the participant to be honest and give them the freedom to address any topic.

Open-text questions can be an instrumental asset when determining the core values of your customers. In the last section of your survey, you'll want to include questions about the steps that'll happen after submission. These questions permit your team to follow up with the participant in the future. This comes in handy when you roll out changes and want to get updated feedback from the same customers that were surveyed earlier.

You can phrase these types of questions in a few different ways:. Designing a customer satisfaction survey is no easy task. Luckily, there are a few best practices that will help you increase response rates and get much-needed feedback from your customers. Choose a tool that gives you the ability to ask different types of questions, examine basic metrics such as response rates, and track customer sentiment over time.

No one enjoys spending a lot of time answering surveys, so be sure to keep your survey questions short and to the point. When asking open-ended questions, keep the minimum character count short, make the question optional, or offer an incentive. Give a lot of thought to the placement of your surveys throughout the customer journey.

When do you send a customer service survey? Simply create two versions of the survey with minimal changes. You can change the order of the questions, the number of questions, the wording, and even the color of the buttons.

Change only one thing at a time so you can track its effectiveness. Send both out to a segment of your customer base and find out which one generates more responses. Ready to craft your own customer satisfaction survey? Use the template in the next section to get started.

The following customer satisfaction survey template can help you get answers from your customers in one easy step. To make a copy of this template and get 4 bonus templates, click here. In need of some inspiration? Take a look at these examples we pulled from different companies.

Image Source. Airbnb lets customers book overnight stays and experiences across the world. For Airbnb hosts to build a reputation, they rely on customer feedback to make them seem more credible. In this survey example, Airbnb includes an eye-catching button that prompts recipients to take the survey. Airbnb politely asks for customers' opinions after their stay, giving them the space to decide whether they want to share feedback or not.

In its survey request, Airbnb was intentional about the design of the button, too, by choosing an eye-catching brand color that entices people to click. Your survey invitation emails should have a call-to-action button, just like a marketing email would, to increase click-through-rate. The Hilton Hotel company provides its customers overnight stays with promising customer service, upholding its century-old reputation.

This is because a careless questionnaire is ignored or neglected by the customers in most cases. You can make a proper formal questionnaire to provide to your target consumers if you just make use of this questionnaire template.

You can download this template for your use in PDF format. Customer Satisfaction Survey Questionnaire Template ofgem. And to help you with that task, we are providing you with this survey questionnaire template. This template will help you make efficient questionnaires for knowing the customer satisfaction for your product or service. Basic Customer Satisfaction Questionnaire Template themcaa.

Then allow us to help you. We are giving you access to this questionnaire template that contains a sample customer satisfaction questionnaire. You can use this template as a guide to making one for your requirements. The template is fully editable and printable. Customer Service Questionnaire Example who. Then we suggest that you take a look at this questionnaire template we are providing.

This template provides you with a file containing an example of a customer service questionnaire thatt can serve you as a guide. Or you can also edit the given contents of the file to make a marketing questionnaire. Customer Satisfaction Survey Questionnaire Example durban. One of those factors is customer satisfaction.

If you want to know if your target audience is satisfied with your business or not, you need to make a customer satisfaction questionnaire. And you can do that task easily with the help of this survey questionnaire template. Sample Customer Survey Questionnaire Template esmap. The template features original and suggestive headings and content written by professional writers.

To use the template, all you need to do is click on the download icon beside the file. Standard Customer Satisfaction Questionnaire Template thegreentaxicompany. To make your task of creating questionnaires for such surveys easier, we are providing you with this questionnaire template.

The template is available in the portrait style orientation for your benefit. The answer is a customer satisfaction survey. With this questionnaire template, you can make the appropriate customer satisfaction questionnaires for your organization. The file can also be used to make a college questionnaire. Postal Service Customer Questionnaire Template townofhawthorne. Well, for starters, customers are the backbone of a business or service. So if you want to determine the opinions of your customers, then you need to download this consumer questionnaire template.

This template has been created to help you make customer questionnaires, especially for postal services. Formal Customer Satisfaction Survey Questionnaire atsdr. So use this questionnaire template that we are providing to make the perfect questionnaire for your customers and ensure that your company is able to achieve its goals and objectives.

Since the file is editable, you can customize it to form a restaurant questionnaire too. Catering Customer Questionnaire Template eastriding. However, making such questionnaires are not easy. What if we could make this task of making such questionnaires easy and quick? Customize your online questionnaire with our drag-and-drop Form Builder. Write your own questions, add rating scales and survey tables, and change the fonts and colors to design an engaging, effective questionnaire.

Increase your response rate and create an online questionnaire now! The Questionnaire Survey Template allows collecting instant feedback, evaluation and suggestions from users about your website, products and services. Many available tables, drop down menus, incorporate widgets can allows for more.

A training questionnaire collecting personal and contact, health, medication, habitual smoking , occupational, physical information; with areas to fully understand the customer expectation and with package options to select from. Customize this free Web Designer Client Questionnaire to gather website design requests online.

Embed in seconds! A gym health questionnaire is a health form that is used by gym instructors to track the health and fitness of their clients. A new client application and questionnaire form that asks from your potential customers their personal and contact information, business details, industry, company size, relevant files, goals, service they are applying for, etc.

My Favorite Things Questionnaire asks students about their favorite movie, favorite place to go, food, person, game, biggest fear, greatest hope, allowing them to understand their interests, self-reflection and choices. Record information about families in need. Free questionnaire for nonprofits.

Easy to customize and embed. No coding required. Through this Employee Favorites Questionnaire, you can know more about your employees; which color, team, movie, food they like the most, their coffee preferences and more. It can be a creative way to increase engagement. Determine if clients are healthy enough to take part in your activity with a free online Medical Questionnaire. Fill in on any device. This Pre-Sales Questionnaire allows you to build trust, boost conversions, increase deal size and optimize your time since you can collect qualified information through a modern and efficient way of marketing your business.

A Real Estate Buyer Questionnaire form to understand your customers' needs, profiles and search criteria in which your customers will be asked about their current situation, their expectations, and what they are looking for.

If you have an online health service , this forms is suitable for you. Get your patient to fill the form so that you can be able to diagnose them.

Here is a Nutritional Assessment Questionnaire that is useful for health institutions to learn more about patients' eating habits by asking their blood sugar, fatty acid, inflammation, toxicity, and eating habits.

The Lawn Care New Client Questionnaire allows generating leads with a detailed understanding of their gardening preferences, lawn care and landscaping taste. A Photography Questionnaire might help you improve your service and get to know your clients more.